Fix ExpressVPN Cannot Login Issues in Windows

June 21, 2020

VPNs have made our lives quite easier. A VPN or Virtual Private Network allows us to browse the Internet securely and also let us access the restricted contents. Irrespective of our location, we can access the content from around the globe.

There are plenty of VPNs out there that includes a variety of features. But sometimes people face some errors related to the working of VPNs. One such common error is login errors. Today we will explain about Express VPN login issue.

ExpressVPN Problems

If you are also among such users who cannot log in to the Express VPN, this blog post is just for you. Let’s dig deeper and get to know how to resolve this issue. So let’s get started.

Before knowing the solution for the stated issue, let us first get to know about the reason behind such problems. Why does VPN login occurs occur? Well, most of the VPN related issues are either browser or software generated.

Is Express VPN down?

First, check that ExpressVPN servers are not down. You can check this on ExpressVPN official social accounts.

Express VPN can be down due to the following possible reasons.

  • Outdated VPN software.
  • Overloaded VPN server.
  • Using the wrong VPN protocol.

Also Read: Fix TunnelBear Error Connecting To Server

We are going to mention step by step guide to help you resolve the issues related to the Express VPN.

ExpressVPN Cannot login Issues

If you are facing problems while logging in to Express VPN, here’s some solutions that can help you resolve it.

Solution 1. Change server connection

When the solution given above doesn’t work out for you, then try this solution. VPN offers a variety of servers to connect your system. The server you are connected to could be the real culprit here. So change the server connection, and it may solve the issue for you.

Solution 2. Restart software or browser plug-in

When the above two methods don’t help you at all, you can try out this particular solution instead. In case of software, make sure to quit and restart it. Do not just disconnect from the VPN software. For browser plug-in, close it down entirely and open again. You can also try clearing the browser cache.

Fix Express VPN stuck while connecting

Use these troubleshooting methods if your Express VPN is stuck while connecting.

Method 1. Update your Express VPN

Sometimes when your Express VPN is outdated, it may cause issues while connecting. So download the latest version of Express VPN. Here’s how you can do it.

Step 1: Close down the Express VPN app.

Step 2: Now uninstall the app from the control panel. (Search Control panel in Start Menu > Open Control panel > go to Uninstall programs > then find Express VPN > Right Click uninstall)

Step 3: Download the latest version from the official Express VPN website and install the app.

Method 2. Disable your anti-virus software or firewall

Antivirus programs may cause some hindrance in the working of the Express VPN app or software. So you can try to disable your antivirus software or firewall for a while, although we recommend that you should not disable the antivirus software for an extended period due to security concerns.

Disable your anti-virus software or firewall

How to Fix Express VPN unable to sign-in

If you are facing Express VPN sign-in issues on your Windows 10 then these are some troubleshooting steps that you can perform.

Method 1: Troubleshoot – Check credentials

When you find yourself unable to log-in, the first thing to check is your login credentials. Double-check the details, whether they are correct or not. But if you are using the free VPN service, then you should check the website if the credentials are updated.

Express VPN has stopped working

If your Express VPN has suddenly stopped working during its operation, then try the Express VPN troubleshooting method, as explained below.

Troubleshoot- “Change VPN protocol.”

VPN protocols are methods that ensure the way you connect to a server. Express VPN recommends “automatic protocol.” option for convenience, but you can try out other protocols as listed in case the default one doesn’t work.

  1. IKEv2
  2. L2TP/IPSec
  3. UDP Open VPN
  4. TCP OpenVPN

Express VPN unexpected error

Users have complained about facing an unexpected error while using the Express VPN. In this case, we recommend you to try out the Express VPN troubleshooting method as explained further.

Troubleshoot – “Send your diagnostic info file.”

You can send the diagnostic info file directly to the Express VPN team to get specific solutions for the issue. Here’s how you can do so.

Windows or Mac users

  • Navigate to hamburger menu> Help and Support > Diagnostic information.
  • Now tap Contact Support.
  • Fill in the details of the issue you have and proceed to the next step.
  • Check the option – Include details about new connection errors or Include diagnostic information.
  • Finally, wait for a response from the Express VPN team.

Android or iOS users

  • Navigate to hamburger menu> Help and Support > Diagnostic information.
  • Tap Email Us or Contact Support.
  • Fill in the details of the issue you have and proceed to the next step.
  • Tap Send or Submit.
  • Finally, wait for a response from the Express VPN team.

We shared all possible solutions to fix this express VPN issue on Windows.


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