There is no denying that 2020 was one of, if not the most unique year that anyone has ever seen. The global pandemic changed the state of the world in numerous ways, starting with the way that people began to communicate and interact with one another. With many restricted to their homes, unable to go to school or at work, the Internet became their way of communicating with one another. Millions of businesses shut down across the globe, and people found themselves struggling financially to survive. It was truly a catastrophic year in ways that are indescribable.
Few Industries Left Immune
While some industries, especially the retail industry, did quite well during the pandemic. Most faced catastrophic times, as they were closed down for extended periods of time. This was especially true within the hospitality industry – hotels, restaurants, entertainment venues – as they were unable to open their doors to patrons. This has already led to the closure of thousands of restaurants and hotels across the United Kingdom, and many more are facing an uncertain future.
One industry looking to try to rise out of the ashes of this very tough year is the casino industry. With all land-based casinos closed for extended periods of time, trillions of dollars in revenue were lost. This not only meant that casino operators lost substantial amounts of money, but those involved with the industry also suffered. Employees were without jobs and vendors lost revenue. Plus, those types of businesses who make money from casinos, like restaurants and hotels, also paid a heavy price.
Online Casinos Thrive
While land-based casinos suffered greatly during the pandemic, online casinos prospered. As people were stuck inside their homes, they turned to these online options to be able to play their favorite casino-style games.
Fortunately for this industry, they made dramatic changes to the design and availability of games to ensure that the experience was an exceptional one. Understanding that people were looking for things to do and that they wanted a great experience, most of these casino operators did an overhaul of their apps and site so that the look and ease of the casino were the best possible.
In addition, casino operators added a number of enhancements to improve the overall customer experience. Recognizing that this was one of the most important elements for players when deciding which online casino to use, these sites made sure that they added features and improved overall service so that players’ experience using the site was a great one.
Improving Technology, Improving the Experience
One of the most important things that online casino designers did was to implement the latest technology to improve the experience for the player. This started with using blockchain technology. Many are familiar with this term but may not know how this has directly impacted the online casino industry.
Blockchain allows casino operators to link several different servers with players at different locations while not losing any efficiency or security. This is the most secure system available, and a large number of online casinos turned to blockchain technology because it was faster, served customers better, and protected the site and customer accounts.
In addition, new technologies, like artificial intelligence and virtual reality, are also being implemented. Artificial intelligence is focused on improving the direct customer experience. By learning the patterns and behaviors of players, the design of the site, bonuses and games offered, and efficiency of games is greatly improved through this technology.
In addition, virtual reality technology allows players to feel like they are physically at the casino. By using the virtual reality headset, players are able to enjoy the sights and sounds of the casino as if they were there. The dealer is shuffling and passing the cards directly in front of them, they are seeing the wheel spun, and they can even interact with other players at a table. It is remarkable.
For those looking for casinos offering these features, you better look at this site to find online casinos holding UK licenses. This gives players an opportunity to find a casino that offers the best possible experience for them.
What This Means for Land-Based Casinos
This is great news for online casinos, but many are wondering if the global pandemic has destroyed the future for land-based casinos. After all, if players are able to enjoy this kind of great experience while sitting at home, and a hotel room, or even at work, then why would they go to a land-based facility?
This was a concern, but as restrictions have been lifted, people have been returning to physical casinos. Even with limitations imposed by governments regarding the number of people able to visit the casino, they are still finding large numbers wanting to return to play a favorite activity.
The truth is that even with all the enhancements, people still love the experience of going to the casino. They love to pull the lever on the machine, hear all the bells and whistles, and interact with the staff and other players. Plus, they enjoy all the amenities that come with going to the casino. They want to eat out while they are there, maybe there is live entertainment, or they can watch television while sitting at the bar. These are experiences that cannot be offered at an online casino, so land-based ones are not in that much trouble.
Plus, there are several countries that are still entertaining the idea of adding land-based casinos within their borders. India recently approved the building of a new structure in Goa that will become the largest land-based casino in the country. Japan is still going through the process of licensing three resort casinos to begin construction as soon as the licenses are granted.
Government officials are finding that this is still the type of industry that they want to become a part of their entertainment offerings. They know that tourists come to visit the country so they can play in these casinos, and they understand that they are another activity that entices tourists to come to the nation.
It is for reasons like this that no one should suspect that land-based casinos are going anywhere anytime soon. These are still very prosperous businesses for owners and operators, and they are a great opportunity for governments to attract tourists and make revenue. There is no doubt that online casinos will continue to prosper, but so will land-based ones as well.