Spoilt for Choice – The 10 UK Hospitality Businesses Raising the Customer Service Bar

May 8, 2024

The UK hospitality scene is a vibrant tapestry woven from cozy pubs, Michelin-starred restaurants, and adventure playgrounds. But in this competitive landscape, what truly sets a business apart? It’s the human touch – the genuine warmth, attentiveness, and ability to anticipate needs that elevate an experience from good to unforgettable.

Here, CJ Digital celebrates 10 outstanding UK hospitality businesses where exceptional customer service is the secret ingredient. From bespoke catering experiences in the heart of London to a rural haven offering farm-fresh food and family fun, these businesses are raising the bar and inspiring others.

1. The Mandeville Hotel, London

Nestled in the heart of Marylebone, The Mandeville Hotel exudes a timeless elegance. But beyond the grand facade lies a team dedicated to creating a home away from home for guests. From personalized welcome gifts to remembering your preferred breakfast order, the service here is discreetly attentive, ensuring every stay feels effortless and luxurious.

2. Black Isle Cheese Company, Inverness-shire, Scotland

Cheese lovers, rejoice! The Black Isle Cheese Company in the Scottish Highlands isn’t just a shop; it’s a haven for all things fromage. The knowledgeable staff are passionate about their products, offering tours, tastings, and recommendations tailored to your taste buds. Get ready to discover hidden gems from local producers and leave with a newfound appreciation for artisan cheese.

3. The Star Inn The City, York

Michelin-starred yet refreshingly unstuffy, The Star Inn The City in York is a culinary gem. The service here is as impressive as the food. The team expertly guides you through the innovative menu, explaining each dish with enthusiasm and ensuring every course is a delightful surprise. Whether you’re celebrating a special occasion or enjoying a casual lunch, expect to be treated with warmth and genuine hospitality.

4. Goose Box Catering, London

For corporate events in London that leave a lasting impression, look no further than Goose Box Catering. Their meticulous planning, attention to detail, and focus on fresh, seasonal ingredients set them apart. The friendly and professional staff are adept at catering to diverse needs and dietary restrictions. From intimate boardroom lunches to large-scale conferences, Goose Box ensures every event is a seamless and delicious affair.

5. The Fife Arms, Braemar, Scotland

The Fife Arms in the charming Scottish village of Braemar isn’t your average hotel. It’s a vibrant hub of art, history, and, of course, exceptional hospitality. The staff here wear many hats, acting as local guides, art connoisseurs, and friendly conversation starters. Whether you’re seeking recommendations for a hike or simply want to unwind by the fireplace, their warmth and genuine interest in guests make all the difference.

6. The Pig – near Bath, New Forest, and several other locations across the UK

The Pig hotels scattered across the UK are renowned for their commitment to fresh, local produce and a relaxed, countryside charm. But a key ingredient to their success is their outstanding staff. From the moment you arrive, you’re welcomed into a community that takes pride in showcasing the best of British hospitality. Expect friendly faces, knowledgeable recommendations, and an unwavering dedication to creating a memorable experience.

7. Sketch – London

If you’re looking for a theatrical dining experience with impeccable service, Sketch in London is a must-visit. Each of the whimsical themed rooms offers a unique culinary journey, and the attentive staff is adept at adding to the playful atmosphere. From explaining the intricacies of the molecular gastronomy dishes to guiding you through the interactive tables, they ensure every visit is an unforgettable performance.

8. The Torridon, Loch Torridon, Scotland

Perched on the shores of Loch Torridon in the Scottish Highlands, The Torridon embodies breathtaking landscapes and unparalleled service. The staff here takes a genuine interest in each guest, crafting personalized experiences from guided hikes to private whiskey tastings. Whether you’re an avid adventurer or seeking a relaxing escape, their dedication to exceeding expectations ensures a truly special stay.

9. Bucklebury Farm Park, Reading

Bucklebury Farm offers a delightful escape for families in Reading. Beyond the cafe serving delicious homemade treats and the exciting soft play area, the safari park sets this venue apart. The knowledgeable and enthusiastic staff are passionate about animal welfare and conservation. They share fascinating facts during the tours, fostering a connection with nature and creating lasting memories for young explorers.

10. The Ned, London

Housed in a grand former bank building, The Ned in London is a multi-faceted destination encompassing a hotel, restaurants, bars, and even a spa. Navigating this labyrinthine space would be daunting without the friendly and efficient staff. They’re always on hand to offer directions, recommendations and ensure your visit is as smooth and enjoyable as possible. Whether you’re after a sophisticated cocktail in the opulent bar or a leisurely afternoon tea, , the staff at The Ned anticipates your needs and delivers exceptional service with a touch of old-fashioned charm.

Conclusion: The Heart of Hospitality

These ten exceptional businesses represent just a fraction of the UK’s vibrant hospitality scene. What unites them is their unwavering commitment to exceeding guest expectations. From five-star hotels to family farms, these businesses understand that true luxury lies not just in opulent surroundings or Michelin-starred menus, but in the genuine care and attention shown to each guest. So, next time you embark on a culinary adventure, a weekend getaway, or even a corporate event, seek out businesses that prioritize exceptional customer service. After all, it’s the human touch that transforms an ordinary experience into something truly unforgettable.

Looking for More?

The UK hospitality scene is brimming with hidden gems waiting to be discovered. Here are some additional tips to find businesses that prioritize customer service:

  • Read online reviews: Reviews can offer valuable insights into the experiences of other guests. Look for mentions of friendly staff, attentiveness, and a willingness to go the extra mile.
  • Seek out local recommendations: Ask friends, family, or colleagues for their favorite hospitality businesses. Local knowledge can be a great way to discover hidden gems.
  • Look for accreditations: Recognitions like the AA Hospitality Awards or the VisitEngland Customer Service Excellence Award can be indicators of a business’s commitment to exceptional service.

With a little research and a keen eye for detail, you’re sure to find UK hospitality businesses that leave you feeling valued, respected, and eager to return for another delightful experience.


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