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Susan Aldrich's Latest Research

www.psgroup.com/research_aldrich.aspx

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SUSAN E. ALDRICH is a Senior Vice President and Senior Consultant at the Patricia Seybold Group. Aldrich is a senior analyst for the firm’s Advisory Service. As leading authority on worldwide technologies, customer requirements, practices, and governance for findability, she manages the Search, Navigation, and Discovery… (more)

product search, findability, and navigation, selfservice and support search, enterprise search, site search, quality of customer experience qce

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by pseybold

Created 9/10/08

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Created 9/10/08

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