Created 9/10/08
With 30 years of experience consulting to customer-centric executives in technology-aggressive businesses across many industries, PATRICIA B. SEYBOLD is a visionary thought leader with the unique ability to spot the impact that technology enablement and customer behavior will have on business trends very early. Seybold… (more) uses a coaching, mentoring, and learn-by-doing consultative approach to help clients achieve their goals as they transform their corporate cultures to be more customer-centric. She helps her clients' teams redesign their businesses from the outside in by inviting their customers to invent new streamlined ways of accomplishing their desired outcomes, using their own real-world scenarios. (less)
consulting,
research,
customer innovation,
management,
customer experience,
customer scenario map,
customer codesign,
business strategies
