Mitchell Kramer's Latest Research

Mitchell Kramer's Latest Research

www.psgroup.com/research_kramer.aspx

by pseybold

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by pseybold

Created 9/10/08

MITCHELL I. KRAMER is a Senior Vice President and Senior Consultant at the Patricia Seybold Group. Kramer currently focuses on customer relationship management technology, architecture, and analytic applications as well as the computing infrastructure and information technologies that support this customer-centric domain.… (more)

customer service, customer selfservice, ecommerce, knowledge management, crm, technology architecture, portal