Created 9/10/08
MITCHELL I. KRAMER is a Senior Vice President and Senior Consultant at the Patricia Seybold Group. Kramer currently focuses on customer relationship management technology, architecture, and analytic applications as well as the computing infrastructure and information technologies that support this customer-centric domain.… (more) Kramer applies his experience and expertise to help customers evaluate, compare, and select CRM products and develop approaches toward successful implementation. Product vendors continue to leverage Kramer’s skills and insights to develop product requirements, tobetter understand the competitive environment, and to assist in planning and delivering marketing programs. (less)
customer service,
customer selfservice,
ecommerce,
knowledge management,
crm,
technology architecture,
portal,
blidgets
