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Ronni's Total CX Blog

pseybold — Mon, 01 Jun 2009 11:58:52 -0500

Stories and thoughts on creating, evolving, and offering a great total customer experience

Customer Experience Crossroads

SusanAbbott — Tue, 13 Jan 2009 10:12:39 -0600

About branded customer experiences and how to create them

Patricia Seybold's Latest Research

pseybold — Wed, 10 Sep 2008 00:35:09 -0500

With 30 years of experience consulting to customer-centric executives in technology-aggressive businesses across many industries, PATRICIA B. SEYBOLD is a visionary thought leader with the unique ability to spot the impact that technology...

Boom Your Business

craigarthur — Sun, 03 Aug 2008 06:06:10 -0500

How to attract, convert & delight customers

Patricia Seybold Group's Customers.com Research

pseybold — Mon, 30 Jun 2008 16:22:54 -0500

The Patricia Seybold Group is the Customers.com® company We are consultants in customer-led innovation, customer-led business strategy, multi-channel customer experience, customer-driven IT strategy, and customer co-design. Let us help you...

The Wizard Chronicles by The Wizard Partners

carthur — Tue, 03 Jun 2008 23:13:46 -0500

The Wizard Chronicles

How to Create Powerful Customer Experiences

kimproctorj — Tue, 11 Mar 2008 16:04:18 -0500

Customer Experience and customer centric blog by Kim Proctor, CEO of Customers That Click.

Social Solutions

dirkmshaw — Wed, 28 Nov 2007 22:06:29 -0600

Blog post on interactive marketing strategy, social media & innovation

The Marketing Observer

markpink — Thu, 22 Mar 2007 12:13:59 -0500

marketing in the digital age - website optimisation - strategic planning - technology and effectiveness - customer centricity - customer experience and information architecture AND MORE!!!

Mystery Shopping Matters

drich — Thu, 08 Mar 2007 16:16:40 -0600

Welcome to the industry's newest blog: Mystery Shopping Matters. The sole purpose of this site is to share and exchange best practices amongst end-users of a mystery shopping program.

Jeffrey Rosenberg

rosenbergatl — Thu, 22 Feb 2007 11:28:09 -0600

Business expert Jeffrey Rosenberg rates company marketing strategies, tactics, and ideas, both good and bad. He delivers his unique insight with no holds barred and invites your comments and opinions.

Open Eye:Chat

mjadff — Mon, 12 Feb 2007 09:40:25 -0600

Where thoughts, theories and observations on marketing, brand, leadership, customer service and the customer experience collide with the reality of policing and public service delivery.Welcome to the crumple zone: Open Eye:Chat from Mike...